Our Name is Our Promise:
The Integrity Guarantee

At Integrity Refrigeration and A/C, we believe that trust isn’t given, it’s earned. In an industry where you need to be sure about the people you let into your home, we’ve built our entire business around one core principle: integrity.

That’s why we don’t just have a mission statement; we have a promise.

The Integrity Guarantee is our official commitment to you. It’s a set of five core promises that guide every service call, every installation, and every interaction we have. It’s your assurance that when you call us, you’re getting a partner dedicated to your comfort and complete satisfaction.

Our 5-Point Promise to You

The Upfront Price Guarantee

There’s nothing worse than a surprise bill. With Integrity, that will never happen. Before we pick up a single tool, our expert technician will diagnose the issue, walk you through the recommended solution, and provide you with a clear, detailed, and final price. The price we quote is the price you pay.
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What this means for you:
You can make an informed decision with no pressure and no fear of hidden fees, overtime charges, or last-minute add-ons. Just honest, transparent pricing

The Professional Technician Guarantee

The person you welcome into your home matters. We guarantee that your technician will be a member of our in-house team, never a subcontractor. Every technician is a highly trained, background-checked, and uniformed professional who is passionate about their craft. They will treat your home and your family with the utmost respect, use protective shoe coverings, and ensure their work area is left spotless.
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What this means for you:
Peace of mind knowing that a safe, skilled, and respectful expert is handling your HVAC needs.

The “No Upsell” Guarantee

Our job is to solve your problem, not to meet a sales quota. We promise to provide honest advice tailored to your actual needs. If a simple repair is the best solution, that’s what we’ll recommend. If a replacement makes more financial sense in the long run, we’ll explain why, but the decision will always be yours. We will never use high-pressure tactics to push you into a service or product you don’t need.
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What this means for you:
You get a trusted advisor dedicated to your best interest, not a salesperson.

The Workmanship & Quality Guarantee

We believe in doing the job right the first time. We are so confident in the skill of our technicians and the quality of the parts we use that we stand behind all of our work with a full one-year guarantee. If any part of our repair or installation workmanship fails within 12 months, we will come back and fix it, absolutely free.
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What this means for you:
Your investment is protected. You can be confident that your system is serviced with durable parts and expert skill, built to last.

The 100% Satisfaction Guarantee

This is the foundation of our entire business. If you are not 100% satisfied with any aspect of our service, from the initial phone call to the finished job, we want to know. We will listen to your concerns and do everything in our power to make it right.
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What this means for you:
We aren’t finished with the job until you are completely happy. Your satisfaction is the ultimate measure of our success.