Terms of Service

Acceptance of Terms & Eligibility

By accessing or using our website or services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use our website or services. You must be at least 18 years old and able to enter into a binding contract. If you accept these Terms on behalf of a business or other entity, you represent that you have the authority to bind that entity.

Services

Integrity Refrigeration & AC provides professional heating, air conditioning, and commercial refrigeration services in Winter Haven, FL and surrounding areas, under Florida HVAC license CAC1821179. All services are subject to availability and may vary by location. We reserve the right to refuse or discontinue service at our discretion.

Estimates & Quotes

Estimates and quotes are provided for your convenience and are non-binding until both parties sign a written service or installation agreement. Estimates are based on the information and conditions known at the time and may change if additional work, parts, or conditions are discovered. Quoted prices are valid for a limited time and are subject to parts and equipment availability. Nothing on our website is an offer capable of acceptance; a binding contract is formed only when we and you sign a written agreement or you authorize the work in writing.

Scheduling & Cancellation

Pricing & Payment

Warranties & Guarantees

We stand behind our work with applicable warranties on labor and parts. Manufacturer warranties may apply to installed equipment and components. Warranty terms and duration vary by service type and will be provided at the time of service. Warranties do not cover damage caused by misuse, neglect, improper maintenance, or third-party modifications. The specific written warranty in your signed service or installation agreement controls.

No Professional Advice

Information on our website is general in nature and provided for convenience only. It does not constitute professional HVAC, refrigeration, electrical, engineering, or legal advice, and should not be relied upon as a substitute for an on-site assessment by a licensed technician. Always consult a qualified professional for your specific equipment and situation.

AI & Automated Content Disclaimer

Some content on this website may be created or assisted by artificial-intelligence tools and automated processes. While we strive for accuracy, such content may contain errors, omissions, or outdated information and may not reflect your specific circumstances. Pricing, availability, specifications, and recommendations shown in website content are not guaranteed and should be confirmed with our team before you rely on them.

Website Use

Intellectual Property & Limited License

All content on this website — including text, graphics, logos, images, and the Integrity Refrigeration & AC name and marks — is owned by Integrity Refrigeration and A/C Service, LLC or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and view the website for your own personal, non-commercial use. You may not copy, reproduce, republish, scrape, modify, distribute, or create derivative works from our content without our prior written permission.

Acceptable Use

User Submissions

If you submit content to us — such as reviews, photos, comments, or form responses — you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with our business (for example, displaying a customer review). You represent that you own or have the rights to the content, that it is accurate and not unlawful, and that it does not contain confidential information you do not wish to share. Please do not send us confidential or proprietary information through the website.

Third-Party Services & Links

Our website may link to or integrate third-party services, including financing applications, scheduling tools, payment processors, maps, and social media. Your use of those services is governed by the third party's own terms and privacy policies. We do not control and are not responsible for third-party services, and including a link does not imply endorsement.

Disclaimer of Warranties (Website)

Except for the express service warranties we provide in a signed agreement, our website and its content are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, secure, or free of harmful components, or that content is accurate, complete, or current. Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

Limitation of Liability

To the maximum extent permitted by law, Integrity Refrigeration and A/C Service, LLC and its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or property — arising from your use of our website or services, whether based in contract, tort, or any other legal theory, even if advised of the possibility of such damages. Our total aggregate liability for any claim relating to the website or a specific service shall not exceed the greater of the amount you paid for the specific service at issue or $100. Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for gross negligence, willful misconduct, or personal injury caused by our negligence.

Indemnification

You agree to defend, indemnify, and hold harmless Integrity Refrigeration and A/C Service, LLC and its owners, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your misuse of the website, your violation of these Terms, or your violation of any law or third-party right.

Governing Law & Venue

These Terms, and any dispute arising from them or from your use of our website or services, are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to the arbitration provision below, you agree that the exclusive venue for any permitted court action shall be the state or federal courts located in Polk County, Florida, and you consent to personal jurisdiction there.

Binding Arbitration & Class-Action Waiver

Please read this section carefully — it affects how disputes are resolved. Except for (a) qualifying small-claims actions and (b) requests for injunctive relief to protect intellectual property, you and Integrity Refrigeration and A/C Service, LLC agree to resolve any dispute through final and binding individual arbitration rather than in court. Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules. You and we agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. You may opt out of this arbitration agreement by emailing billy@integrityrac.com within 30 days of first accepting these Terms; opting out will not affect any other part of these Terms.

Dispute Resolution & Notice

Before starting arbitration or a permitted court action, you agree to first contact us in writing at billy@integrityrac.com with a brief description of the dispute and the relief you seek, and to allow us 30 days to resolve it informally. Many concerns can be resolved quickly this way.

Termination

We may suspend or terminate your access to the website at any time, with or without notice, if we believe you have violated these Terms or for any other reason. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution — will survive.

Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any signed service or installation agreement, constitute the entire agreement between you and Integrity Refrigeration and A/C Service, LLC regarding your use of our website, and supersede any prior agreements on that subject. A signed service or installation agreement controls over these Terms to the extent of any conflict regarding that specific work.

Changes to These Terms

We reserve the right to update these Terms at any time. When we do, we will revise the "Last updated" date above. Continued use of our services or website after changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

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